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Buyer FAQ
How Does GeniCity.com work?
1. Vendors (Innovative research tools manufacturers) list their products on GeniCity.com
2. GeniCity.com processes payments from buyers
3. Vendors ship products to buyers (or buyers can download software products)
4. GeniCity.com retains a small fee and deducts the bank transaction fee; most of the payment from the buyer goes to the manufacturer
What kinds of products are sold on GeniCity.com?
GeniCity.com sells innovative research tools in science & technology. Research tools include hardware, software, and reagents. Research tools can be early prototypes or mature commercial products.
Why should I purchase from GeniCity.com?
GeniCity.com offers the newest and latest innovative products. Most products are shipped directly from original manufacturers, so you have the benefit of getting the best price and accessing direct communication channels with manufacturers, inventors, or researchers. We also provide tech support and customer service so that if you have any technical questions about the products, we can be there to help you.
Which forms of payment does GeniCity.com accept?
Credit cards, checks, e-checks and direct bank transfers.
Is GeniCity.com Safe? Is my payment information secure?
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Security: domain control validation, up to 256-bit encryption, 2048-bit root
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Assurance: $100K USD warranty
When can I receive the products?
Delivery time = lead time + shipping time. Please pay attention to various shipping options for each product.
What are the terms and conditions of my purchase?
Specific terms and conditions pertaining to each product can be found at vendors’ profile page.
The terms and conditions of your purchase on GeniCity.com should comply with the Genicity.Com user terms and conditions.
What is GeniCity.com's role in the purchase process?
GeniCity.com provides a platform for third-party Vendors and Buyers to negotiate and complete transactions. GeniCity is not involved in the actual transaction between Vendors and Buyers and is not the agent of Vendors, except for the limited purpose of processing payments, and has no agency authority for any other purpose. GeniCity is not the agent of Buyers for any purpose.
What if I need help?
Should you have any questions about products, your purchase, or GeniCity.com, you can reach us through via email or telephone, please visit Contact Us for detailed contact information