Buyer FAQ

How Does GeniCity.com work?

1.       Vendors (Innovative research tools manufacturers) list their products on GeniCity.com 

2.       GeniCity.com processes payments from buyers

3.       Vendors ship products to buyers (or buyers can download  software products)

4.       GeniCity.com retains a small fee and deducts the bank transaction fee; most of the payment from the buyer goes to the manufacturer

 

What kinds of products are sold on GeniCity.com?

GeniCity.com sells innovative research tools in science & technology. Research tools include hardware, software, and reagents. Research tools can be early prototypes or mature commercial products.

 

Why should I purchase from GeniCity.com?

GeniCity.com offers the newest and latest innovative products.  Most products are shipped directly from original manufacturers, so you have the benefit of getting the best price and accessing direct communication channels with manufacturers, inventors, or researchers. We also provide tech support and customer service so that if you have any technical questions about the products, we can be there to help you. 

 

Which forms of payment does GeniCity.com accept?

Credit cards, checks, e-checks and direct bank transfers.

 

Is GeniCity.com Safe? Is my payment information secure?

GeniCity.com uses the following methods to ensure security and safety:
 
GeoTrust SSL
The primary reason why SSL is used is to keep sensitive information sent across the Internet encrypted so that only the intended recipient can understand it. This is important because the information you send on the Internet is passed from computer to computer to get to the destination server. Any computer in between you and the server can see your credit card numbers, usernames and passwords, and other sensitive information if it is not encrypted with an SSL certificate. When an SSL certificate is used, the information becomes unreadable to everyone except for the server you are sending the information to. This protects it from hackers and identity thieves.
In addition to encryption, a proper SSL certificate also provides authentication. The nature of the Internet means that our customers will often be sending information through several computers. Any of these computers could pretend to be our website and trick our users into sending them personal information.  It is only possible to avoid this by using a proper Public Key Infrastructure (PKI), and getting an SSL Certificate from a trusted SSL provider.
 
With GeoTrust SSL certificate, our website has the following. 
  • Security: domain control validation, up to 256-bit encryption, 2048-bit root
  • Assurance: $100K USD warranty
McAfee Secure
 
GeniCity.com displays the McAfee SECURE symbol.  It means our website is tested and certified daily to pass McAfee's security tests, which help protect buyers and registered users from identity theft, viruses, spyware, and other online threats. The daily, non-invasive vulnerability scan quickly identifies vulnerabilities that could let hackers in and put our website at risk. The discovery and scan processes mimic the ways in which hackers search for vulnerabilities they can exploit, and inform us if there are weaknesses so that we can take actions in time to ensure safety and security of our website.  
 

 

When can I receive the products?

Delivery time = lead time + shipping time. Please pay attention to various shipping options for each product.

 

What are the terms and conditions of my purchase?

Specific terms and conditions pertaining to each product can be found at vendors’ profile page.

The terms and conditions of your purchase on GeniCity.com should comply with the Genicity.Com user terms and conditions.

 

What is GeniCity.com's role in the purchase process?

GeniCity.com provides a platform for third-party Vendors and Buyers to negotiate and complete transactions. GeniCity is not involved in the actual transaction between Vendors and Buyers and is not the agent of Vendors, except for the limited purpose of processing payments, and has no agency authority for any other purpose. GeniCity is not the agent of Buyers for any purpose.

 

What if I need help?

Should you have any questions about products, your purchase, or GeniCity.com, you can reach us through via email or telephone, please visit Contact Us for detailed contact information