Return/Refund and Repair

 Vendor Return/Refund Policy

Each vendor on GeniCity.com has their own return policy; consequently, there may be variations between policies. You can view each vendor's return policy in the Returns Center. If you have questions about a vendor's return policy before you place an order, please see the vendor's profile page (this can be accessed from the product page). Shipping and handling charges for returning items shipped by a vendor are borne by the buyer. Items must be returned to the vendor by a trackable shipping service. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and use a signature shipping service.

Refund Method

We will credit refunds to the original credit card, PayPal or bank account, or we can issue a check.

Repair Process

First, please visit

·        OASIS GeniCity Ask & Answer hub

·        “Ask a question” tab in the product detail page (to see if there are solutions to the problem already posted)

If neither of the above approaches is satisfactory, please call technical support at 949-209-8824 or email techsupport@genicity.com.  We will be able to help trouble shoot the problem.

If the item requires repair, please visit our Returns Center.